At Bekesky, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, please review our return and refund policy below.

ORDER CANCELLATION AND MODIFICATION

• If you need to cancel or modify your order, please contact our customer support team at [email protected] or +1 (369) 200-2138 within 24 hours of placing your order.
• We will make every effort to accommodate your request. However, once the order has been processed or shipped, we may not be able to cancel or make changes. In that case, you may proceed with a return or exchange after receiving the item.

RETURNS

1. Eligibility

You may return items within 30 days of receipt for a full refund or exchange. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

2. Non-Returnable Items

Certain items, such as custom or personalized products, are non-returnable unless they arrive damaged or defective. Please check the product description or contact us if you are unsure about the return eligibility of a specific item.

3. Return Process

• To initiate a return, please contact our customer support team at [email protected] or +1 (369) 200-2138
• Provide your order number and reason for return.
• We will provide you with a return authorization and instructions on how to send the item back to us.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item).
We recommend using a trackable shipping service or purchasing shipping insurance.

5. Return Address

Receiver: Bekesky
Address: 8641 State St, South Gate, CA 90280, United States
Phone Number: +1 (369) 200-2138 

REFUNDS

1. Processing Time

Once we receive and inspect your returned item, your refund will be processed within 7–10 business days.
Refunds will be issued to the original payment method used at checkout.

2. Partial Refunds

If the returned item is not in its original condition (e.g., damaged, missing parts not due to our error), a partial refund may be issued.

3. Shipping Costs

Shipping costs are non-refundable.
If you received free shipping on your original order, the actual shipping cost will be deducted from your refund.

EXCHANGES

1. Eligibility

Exchanges are available for items of equal or lesser value, subject to stock availability.
If you received a defective or incorrect item, we will cover the return shipping cost.

2. Exchange Process

• To initiate an exchange, please contact our customer support team at [email protected] or +1 (369) 200-2138. Provide your order number, the item you wish to exchange, the reason for the exchange, and the item you would like to receive.
• You will receive a return authorization and instructions for sending the item back to us. Please include the authorization number clearly on your return package.
• Use a trackable shipping service or purchase shipping insurance for the return shipment. If the exchange is due to our error (e.g., defective or incorrect item), we will provide a prepaid return shipping label.
• Once we receive and inspect the returned item, we will process the exchange by shipping the replacement item if it is in stock. If the replacement is unavailable, we will contact you to arrange a refund or store credit.

CONTACT US

For any questions or concerns about returns or refunds, please contact our customer support team:

• Email: [email protected]

• Phone: +1 (369) 200-2138

• Hours: Monday – Friday, 9 AM – 5 PM (PST)

CHANGES TO THIS POLICY

We reserve the right to update or modify this policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.

Thank you for shopping with Bekesky! We appreciate your business and are here to help with any questions or concerns.